Careers at Campaign for Working Families
Through a combination of strategic insights, problem-solving expertise, and operational prowess, the Chief of Staff ensures the CEO’s vision and directives are effectively translated into actionable plans and consistent execution. This individual is a versatile leader, capable of both high-level strategic thinking and hands-on execution, while navigating the complex dynamics of a growing organization.
Provide coordination, organization, and supervision for all aspects of a Campaign tax site during the tax filing season. The Site Manager is ultimately responsible for maintaining the quality procedures and processes required by the IRS and Campaign to ensure the overall accuracy of tax returns prepared and e-filed at the site.
The Assistant Site/Quality Review Manager supports the Site Manager in managing and coordinating all activities at the Volunteer Income Tax Assistance (VITA) program site. This includes overseeing daily operations, ensuring high-quality tax preparation services, and assisting in volunteer supervision and training. The Assistant Site/Quality Review Manager also steps in as the Site Manager when needed. The successful candidate will have a strong background in tax preparation, excellent quality review skills, proficient organizational skills, and a passion for serving the community. The Assistant Site/Quality Review Manager is an integral part of ensuring the smooth operation of the Campaign for Working Families program site. This position requires a strong understanding of tax preparation, a commitment to serving the community, and a dedication to supporting the high standards of the VITA program.
Serve as the point of entry at a free community tax site where you will greet customers, organize paperwork and folders and support other administrative tasks. Intake Specialists are ultimately responsible for all aspects of the intake process and screening. Intake Specialists must maintain a system of organizing walk-in taxpayer’s intake folders and reviewing them for completeness.
We are seeking highly motivated, detail-oriented individuals who are willing to train CWF contractors, interns and volunteers in Basic and Advanced tax law within the VITA scope.
Tax Associates will be engaged in various roles including Tax Preparation, Quality Reviewer, Operations and Administrative Support. All college students are encouraged to apply regardless of their major. An internship with CWF offers a rich, multifaceted experience that can enrich your academic and career journey.
The Campaign for Working Families seeks dedicated and experienced Call Center Agents work closely with other team members to provide outstanding service to our clients by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center agent may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
This is a remote, work from home position. There is a 2-week, mandatory, in-house training period prior to remote work. This position would be ideal for retirees, students or those who may be looking to re-enter the workforce on a part-time basis..